THE ART OF COMMUNICATION.
How Well Do You
Communicate?
Communication is
essential to achieve successful human interactions. However, the type of
communication we have highly determines the outcome of our relationships.
It all simply boils down to how we are connecting with each
other.
We think that we
have successful communication with others. In fact, we only have successful
miscommunication without being aware of it.
Truth be told, most of the discussions we
have with others aren’t really mindful. Mindful discussion
means shedding attention and awareness on our words — it’s rarely what we
do, as our ego is consistently involved.
How
one Learned to Communicate Successfully
1. Listen
Listening is the first step toward mindful
communication. To mindfully listen means to wait patiently for the other person
to finish before we speak. Also, it means keeping our mind focused
on the speaker, instead of wandering away. A good communicator listens for
75% time of the conversation and does 25% of talking. Make eye contact and use
appropriate body language to show you hear what he/she is saying, such as an
encouraging nod or a sympathetic shake of the head. Give your friend the
opportunity to talk without interruption and when he or she has finished,
reflect back what you have heard.
“Most Of The Successful People Known Are The Ones Who Do More Listening
Than Talking.”
"It is
better to keep your mouth closed and let people think you are a fool than to
open it and remove all doubt."
"When people talk, listen completely. Most
people never listen." Effective communications starts with listening.
2.Practise
non-judgment
There are always two sides to the story, and neither one of them
is necessarily right or wrong. People who are in conflict or in disagreement
tend to judge each other during communication.
Even when we are on good terms with others, we unconsciously judge them because
we don’t see their side of the story.
To mindfully
converse and avoid conflicts, we need to try our best to refrain from judging
the other person’s opinion, story or perspective. We should come to terms with
the fact that there is no wrong or right, only different perceptions.
3. Show
understanding
The
importance of showing others that we understand them. A doctor clarified how he
uses this technique with his patients. When they tell him their issues, the
first thing he says is, “I understand” or “I see what you mean.” It gives them
a sense of comfort that their words and feelings are relatable.
You see, at
the end of the day, we just want to be understood. Applying the non-judgment
technique above allows us to see the bigger picture, and in doing so,
helps us to understand their perspective.
4. Put
yourself in their shoes
To be ‘in
someone else’s shoes’ is to respect their experience by imagining it’s us
instead of them.
When we do
this, we develop a better idea of what they’re feeling. We don’t have to wait
for them to ask us if we’re getting what they’re saying. What I do is imagine
myself in the experience of the other person, which helps me – again – to
cultivate understanding.
5. Be totally
there
Not being present during communication can
range from checking smart phones, watching TV or engaging in anything else
during the actual discussion. To have a successful communication, we should put
our activities aside and totally be with the person who’s talking.
6. The first
response shouldn’t be personal
Most of us do it unconsciously. When it’s time to respond back, we
tend to reply with a personal answer. We either tell a personal story or
explain how we intimately feel about it. While it’s significant to back up our
response with personal feelings and stories, it’s better not to express them at first.
I learned the
hard way that the first response must relate to the speaker. “I understand” —
as mentioned earlier — can be a good place to start. Then we can ask the person
how they feel about it, what they are going to do, or ask them to elaborate.
7. Don’t
harm.
Harsh speech is one of the most important precepts in Buddhism. enjoyed
the most Buddhism insists on
remaining kind and compassionate with other people during communication.
It is not
necessary to harm others when we are talking to them. Buddhists believe
that every harmful word that comes out of our mouths is a double-edged sword;
it will hurt us as much as it will hurt others.
Real communication is a creative process. Human beings evolve
only through interaction
Effective communication is needed to build and maintain a
healthy, solid foundation for a friendship. To communicate well, we need to
know how to listen, build trust and deal with any issues that may cause
tension. In fact it is said that any of the problems that occur between
two individuals or say in any organization are the direct result of people
failing to communicate or communicating ineffectively.
- Face
up to conflict: Arguments
between friends can be healthy, provided they are dealt with in the right
way. Bickering, getting defensive and avoiding the issue entirely are not
healthy ways to deal with conflict. Talking about the problem with your
friend is the only way to reach a resolution. If both of your concerns are
addressed, the effective resolution of the conflict will strengthen your
existing bond.
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